FAQ – HMPLB
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FAQ

We care about our customers as much as we care about making great products.

On this page you will find about everything you need to know about your orders and how we can help you. If your question remains unanswered, please contact us at: info@hmplb.nl



1. I forgot my password. What now?

You can request a new password through the link: Forgot your password?

2. How can I contact you?

You can contact us via email: info@hmplb.nl or by phone: +31648177299

3. What does HMPLB stand for?

HMPLB stands for HempLab

4. An item is out of stock, when will it be available again?

Some items have a limited run and will not return. And some products are in the process of being restocked. You can always send us an email at info@hmplb.nl and ask if your desired item will be restocked.

1. How do I order products on your website?

You can order products by adding the product to the cart, and then proceeding to the check-out phase. Fill in your information and complete the order. You will receive an order confirmation when the order has been successfully submitted.

2. Can I order as a guest?

Yes, it’s possible to order as a guest.

3. Which payment methods do you accept?

We accept the following payment methods:

- iDeal
- PayPal

4. Can I change my order?

That depends on if your order has already been processed or not. Please contact us at info@hmplb.nl.

5. I didn't receive an order confirmation, what do I do?

Please check your spam folder, if it is there. Please contact us at info@hmplb.nl.

1. What materials are your products made of?

All the materials we use are responsibly produced and sourced. Our products are primarily made of 100% Organic, European sourced hemp. You can find more information on ‘Our Hemp’ page.

2. Why do you choose hemp as your main material?

Hemp is the most environmentally positive crop. It has a high natural growth efficiency and therefore needs little to no pesticides and fertilizers to grow. You can read more on our ‘Reduce Ecological Footprint’ page.

3. Where do you source your hemp from?

Our hemp is sourced from Romania. You can read more about it on ‘Our Hemp’ page.

4. Is your hemp organic?

Our hemp is 100% organic.

5. What are your packaging materials made of?

Most of our products are shipped in a box or poly mailer. The boxes are made from a paper pulp that is sourced from responsibly managed forests and mills. The poly mailers are made of a natural resin, they are also OK Compost certified, meaning they are fully compostable and plastic free. You can read more about our sustainable packaging here.

1. How do I wash my products?

Follow these washing guidelines for optimal product care:

✓ Wash on max. 40° c with similar colors.
✓ Wash inside out
✓ Use a color laundry detergent

2. Do my products shrink when I wash them?

Hemp fabric tends to shrink 3-5% in length after washing. But will return to the original size after usage. It will also become softer after each wash and use.

3. How can I dry my products?

It is best to hang dry or tumble dry low our products.

1. Do you ship internationally

Yes, we offer the possibility to ship to European countries and The U.S / Canada. Please contact us via info@hmplb.nl for shipping outside the Netherlands.

2. How does free shipping over 100 euro work?

Once your total order value exceeds 100 euro, the shipping costs will be deducted from the total payment. This will happen automatically.

3. Can I return my order?

We’re sorry that our products did not meet your expectations. You can return your order within 30 days. You will receive a full refund if the products are not damaged.

4. When will my order ship?

Your order will usually ship within 1-2 days after we received the order. You will receive an e-mail once the order has been shipped.

5. How much do you charge for shipping?

We charge € 6.95 for standard shipments within the Netherlands. We charge € 4.95 for smaller packages that fit through the letterbox. All orders over € 100 are shipped for free. For other countries within Europe, U.S or Canada, please contact us via info@hmplb.nl

6. What is the estimated delivery time?

The estimated delivery time within the Netherlands are 1-3 days.

1. Can I return my order?

We’re sorry that our products did not meet your expectations. You can return your order within 30 days. You will receive a full refund if the products are not damaged. Please go to our Shipping & Returns page and follow the instructions.

2. Can I change my order?

This depends on if your order has already been processed or not. Please contact us at info@hmplb.nl.

3. Are there any charges for returns?

The return costs will not be refunded. You can also deliver your return order yourself at the following address:

4. How soon will I get my refund?

Your return order has to be processed. Once this is done, you will receive your refund within 5 working days.

1. My product got damaged, what now?

Please contact us via info@hmplb.nl to ask for repair services.

2. What should I do when I don’t want my product anymore?

You can send the product back to us. Once received, we will send you a personal recycle discount code. You can use this code to get a 10 % discount on your next order. Yes, that’s on your next order, not just the next product. Please fill in this form.

3. I want to know more about your products, whom do I contact?

We stand for transparency.Our customer service is happy to provide all necessary information. Please send an e-mail to info@hmplb.nl to ask your questions. We are happy to answer them!